You may return any full priced items within 30 days (45 for international orders) of purchase, as long as they unworn/unwashed, and in the original packaging. Return fees on returns within the United States are $7 and international return shipping is the buyer's responsibility. To return any items from your order please visit the returns page here.
Unfortunately, we don’t currently offer direct exchanges, as our inventory changes often and goes quickly and we don’t have a system in place to hold items until the orders are shipped back. The best way to “exchange” is to checkout as normal through our shop for inventory purposes and to ensure you get the color and size you need. If you place a second order, please email us at email@example.com for a free shipping code. See return information above.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you within 5-7 business days that we have received your returned item, and a credit will automatically be applied to the original method of payment used at checkout, within 5 business days. Only full priced items are eligible for refunds, all sale priced items are not eligible for a refund.
If you received an incorrect item in your order, please contact firstname.lastname@example.org as soon as possible so we can ensure you get the correct item. A prepaid USPS shipping label will be sent to you via email. Once the package has been accepted into the carrier's system, the correct item will be sent as previously specified.
A refund, store credit, or replacement when available will be offered to you if an item is received defective. Defective product must be reported within 10 days of receipt to be eligible for replacement or refund. Please send an email to email@example.com with your order number and detailed photos of the defect. Once an item received is deemed defective by our customer service team a prepaid USPS shipping label will be sent to you via email. Once the package has been accepted into the carrier's system, the refund or replacement will be processed as previously specified. We don’t offer refund, credit, or replacement on purchases over 30 days old, or items that have been worn or washed.
Due to the handmade nature of our clothing, there may be some size variance in our items. Please allow for plus or minus variances in sizing, up to 1" in length and 1/2" in width. Additionally, our fabric and patterns are often hand painted and then dyed so there may be variance in pattern from what is exactly pictured on our site.
Most orders will ship out from our Arizona fulfillment center within 1-2 business days of purchase via USPS. However, that time can be extended up to 3 weeks during peak shopping times such as new product launches, sales and other promotions.
Our fulfillment center has their own process for pulling and shipping orders and there isn’t a guarantee that items can be shipped together so we are unable to combine multiple orders placed.
Lost + Stalled + Damaged Packages
Alice + Ames is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never arrives, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
By deselecting package protection, Alice + Ames is not liable for lost, stolen items, or items damaged while in transit.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Changes + Cancellations To Your Order
Because our fulfillment team processes and ships order quickly, we are unable to make changes to your order once it’s been placed. If there is an issue with your order please reach out, and we will make every effort to cancel it when possible.
We will gladly honor our sale pricing if you have an order placed with the same item within 48 hours of sale pricing.
Collaborations + Wholesale
Thank you for your interest in working with Alice + Ames! Email firstname.lastname@example.org and please include a proposal of collaboration, press information, and direct links. We do go through every proposal but are only able to get back with people who are a good immediate fit with Alice + Ames. In that case, we will typically respond within a week. Otherwise we will keep your information on file and reach out if there is a good fit for both of us!
We absolutely love seeing your photos on our social media platforms and when you tag our account @aliceandames. Please note that gives us permission to share your photo on our Instagram, Facebook, or Pinterest.
We do not always check our direct messages on Instagram or Facebook. We do try to answer questions in comments, however, the best way to get a hold of us is to email directly from our contact form.