Returns You may return any full priced items within 30 days (45 for international orders) of purchase, as long as they unworn/unwashed, and in the original packaging. Return fees on returns within the United States are $7 and international return shipping is the buyer's responsibility. To return any items from your order please visit the returns page here.
Exchanges You may exchange any eligible item as long as it is in an unworn/unwashed condition. Exchange shipping is free. Exchange orders are created as soon as the return tracking updates on the original item.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you within 5-7 business days that we have received your returned item, and a credit will automatically be applied to the original method of payment used at checkout, within 5 business days.
Incorrect Item If you receive an incorrect item in your order, please visit our returns page and mark your return reason as “Received the wrong item”. You will be able to set up an exchange for the correct item. Replacement orders are created as soon as the return tracking updates on the original item.
Defective Product Defective product must be reported within 10 days of receipt to be eligible for replacement or refund. If you receive a defective product, please visit our returns page and mark your return reason as “defective item”. You will be able to set up an exchange for a replacement item, or a refund. Replacement orders are created as soon as the return tracking updates on the original item.
Product Variance Due to the handmade nature of our clothing, there may be some size variance in our items. Please allow for plus or minus variances in sizing, up to 1" in length and 1/2" in width. Additionally, our fabric and patterns are often hand painted and then dyed so there may be variance in pattern from what is exactly pictured on our site.
Shipping Most orders will ship out from our Arizona fulfillment center within 1-2 business days of purchase via USPS. However, that time can be extended up to 3 weeks during peak shopping times such as new product launches, sales and other promotions.
Our fulfillment center has their own process for pulling and shipping orders and there isn’t a guarantee that items can be shipped together so we are unable to combine multiple orders placed.
Lost + Stalled + Damaged Packages Alice + Ames is proud to partner with Route , the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never arrives, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
By deselecting package protection, Alice + Ames is not liable for lost, stolen items, or items damaged while in transit.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Changes + Cancellations To Your Order If you would like to change or cancel your order please contact email@example.com and we will do our best to edit or cancel your order before it is shipped. Orders placed through Facebook and Instagram are not able to be edited.
Collaborations + Wholesale Thank you for your interest in working with Alice + Ames! Email firstname.lastname@example.org and please include a proposal of collaboration, press information, and direct links. We do go through every proposal but are only able to get back with people who are a good immediate fit with Alice + Ames. In that case, we will typically respond within a week. Otherwise we will keep your information on file and reach out if there is a good fit for both of us!
Social Media We absolutely love seeing your photos on our social media platforms and when you tag our account @aliceandames. Please note that gives us permission to share your photo on our Instagram, Facebook, or Pinterest.
We do not always check our direct messages on Instagram or Facebook. We do try to answer questions in comments, however, the best way to get a hold of us is to email directly from our contact form.