Returns + Exchanges - Alice + Ames

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Returns + Exchanges

You may return any items within 10 days of purchase, as long as it is unworn and unwashed, and in the original packaging including a receipt or proof of purchase. Shipping costs on returns are the buyer’s responsibility, unless the return is a result of an error (you received an incorrect or defective item, etc.) Please email us at for further instructions before making any returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you within 5-7 business days that we have received your returned item, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Final sale (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange your order, send us an email at and we'll get you detailed instructions on the next steps to take.

Defective Product
If an item received is deemed defective by our customer service team a prepaid USPS shipping label will be sent to you via email. Once the package has been accepted into the carrier's system, we'll get you refunded or replaced if possible.

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